Due to emergency gas works, we will be unable to serve Stop 15, Bayswater Road from 27th November- 30th November inclusive

Frequently Asked Questions

COVID-19: Reinforced hygiene measures

How can I know what type of tour that suits me best?

Where can I buy my ticket?

How long is my ticket valid for?

What is your children policy?

Do you offer senior discounts? What are the conditions?

Do you offer student discounts? What are the conditions?

How and where can I to redeem my ticket?

What are the languages available?

How flexible is your cancellation policy? Can I change or cancel my booking?

What are the payment methods available?

I haven't received my e-ticket. What should I do?

What does my ticket look like?

How can I prepare my tour?

Is Wi-Fi proposed on board?

Are your buses wheelchair accessible?

Are the tours child-friendly?

What is allowed on board?

I want to walk to discover the city

How can I find and recognize the bus stops?