Frequently Asked Questions on MadridWhere can I buy the tickets? When paying with my credit card, the system denies the operation, what can I do?Do I have to buy a ticket for each route?Does the bus provide Hop on Hop off service? Can I get on and off at any stop? Can I bring luggage on board?How often do the buses pass? How long does each route take? I have made a purchase on the webpage but I am not sure if it has been processed correctly. How can I know it?Are animals allowed on board? I've lost my ticket. What can I do? How can I request a refund for my ticket? I have already purchased my tickets, but I can't print the voucher, what can I do?Is there room for wheelchairs?Do you have a lost property office?