Frequently Asked Questions

COVID-19: Reinforced hygiene measures
How can I know what type of tour that suits me best?
Where can I buy my ticket?
How long is my ticket valid for?
What is your children policy?
Do you offer senior discounts? What are the conditions?
Do you offer student discounts? What are the conditions?
How and where can I to redeem my ticket?
What are the languages available?
How flexible is your cancellation policy? Can I change or cancel my booking?
What are the payment methods available?
I haven't received my e-ticket. What should I do?
What does my ticket look like?
How can I prepare my tour?
Is Wi-Fi proposed on board?
What are the opening hours for the tours? What is the bus frequency?
Are your buses wheelchair accessible?
Are the tours child-friendly?
How can I recognize Tootbus buses?
How can I find and recognize the bus stops?
How long takes the tour with Tootbus?
What is allowed on board?
I want to visit some museums and attractions, what can I book with Tootbus?
I want to walk to discover the city
I want a book a private tour by hiring a bus for a specific event.
I want to make a group booking.
Do I need to present a health pass?