Frequently Asked Questions
COVID-19
We have acquired the globally recognised World Travel and Tourism Council's "Safe Travels Stamp".
- Hand sanitiser is available on the bus
- Contactless payment is available in all destinations. However, we encourage customers to buy tickets online
How can I know what type of tour that suits me best?
We offer 2 different types of tours :
1. Hop-on hop-off: Hop-on hop-off tours with Tootbus will take you through an adventure to surprise you and let you discover a city following defined routes. You will be able to hop on and hop off the bus at any stop and explore the city at your own pace. On board the bus you will be guided by pre-recorded audio commentary on the bus devices or the app and even with a live guide for themed tours that will share with you the secrets of the cities (history, culture, monuments and even fun facts).
2. Themed tours: A themed tour is a non-stop tour, generally dated and/or timed, allowing a limited number of customers on board. Themed tours allow you to discover the city from a different perspective and according to a specific topic (Tour by Night, Kids Tour…)
Where can I buy my ticket?
On Tootbus website: www.tootbus.com
On board our buses: you can go to any bus stop and buy tickets on board
On street: we also have sellers on street at your disposal, you can recognise them by their Tootbus uniforms
How long is my ticket valid for?
Hop-on hop-off tours (freesale): Tickets are valid for redemption up to 6 months from the booking date. The validity of the ticket begins at the time of redemption, and you can use it for an unlimited number of times until the ticket is no longer valid. (Validity in hours from the time of redemption is as follows; 1 day=24 hours, 2 Days=48 hours, 3 Days=72 hours). 2- or 3-day tickets must be used on subsequent days
Themed tours or packages including limited capacity products: Tickets are valid on the date and time booked.
What is your children policy?
Children up to 4 travel for free, they require a ticket and are recommended to sit on an accompanying adult’s lap. Child rates apply for children 5-15 years old
Do you offer senior discounts? What are the conditions?
We do offer discounted rates for seniors in some of our products. Discount % may vary according to the city, rates are displayed as Concession rates. To benefit from this type of rates you must bring a valid ID with you and present it at redemption.
Do you offer student discounts? What are the conditions?
We do offer discounted rates for students in some of our products. Discount % may vary according to the city, rates are displayed as Concession rates. To benefit from this type of rates you must bring a valid ID with you and present it at redemption.
How and where can I to redeem my ticket?
Redemption instructions specific to the tour booked are systematically indicated in the tour ticket. Please make sure you read them before your arrival. General redemption instructions are as follows: If you booked a hop-on hop-off tour, you redeem your ticket and start the tour at any of the bus stops.
Mobile tickets are accepted. We recommend you download the Tootbus app to easily find your way around, the stops location and enjoy our self-guided walking tours to help you explore further! If you booked a dated and/or timed tour, the departure point and time is indicated in your ticket. You can also find the information on the product pages.
What are the languages available?
In London
1. Audio-Guide on bus devices:
French | English | Spanish | Italian | German
2. Kids Commentary on bus devices:
English | French
3. Audio-Guide and Kids Commentary on the Tootbus app:
English | French
In Windsor on the bus devices the audio guide is available in 11 languages.
English | German | French | Spanish | Italian | Russian | Japanese | Portuguese | Chinese | Arabic | Portuguese (BR)
How flexible is your cancellation policy? Can I change or cancel my booking?
Your needs...our priority!
You want to plan your visit, but you are not sure when you will be able to travel?
Hop-on hop-off tours (freesale): Tickets are valid for up to 6 months from the booking date, so you can book today with peace of mind and travel later. Your plans have changed? You can now amend or cancel your ticket for free of harge during the ticket validity period.
Themed tours or packages including limited capacity products: Tickets are valid only on the date and time booked. However, if your plans change, you can amend or cancel your ticket for free of charge up to 24 hours before the tour date.
What are the payment methods available?
Payment methods may vary according to the point of sale.
On our website: You can pay by credit card (Visa, Mastercard and Maestro, except American Express).
On board our buses and with street sellers we accept cash and credit card payments (except for American Express). Cheques and holiday vouchers are not accepted.
I haven't received my e-ticket. What should I do?
You have booked your tickets on our website but you haven’t received the tickets yet? A confirmation email should have been sent to the email address you provided when you booked the tickets. If you haven’t received it yet, please kindly check your spam folder first.
If you still don’t find it, please contact our customer service and provide them with your name and email address to help them locate the booking and send it back to you.
What does my ticket look like?
Once you have booked the tickets on our website, you will receive a booking confirmation email, including a pass with a reservation number and a QR code. The QR code on the ticket is scannable on board the bus.
The validity of your ticket starts at the time of redemption, the first time your ticket will be scanned. While using the hop-on hop-off facility, your pass will be scanned every time you get on the bus. We highly recommend you import your booking into our mobile app allowing you to have your ticket always on hand.
Once you have downloaded the app, it is very easy to import your pass, you simply fill in the reservation number and the name displayed on your ticket. If you find any issues while importing your pass, please contact our customer service to get assistance or go to the nearest Tootbus shop.
How can I prepare my tour?
We recommend you choose the number days for your Hop-on hop-off tour (1 or 2 days). If you are not sure yet about the duration, you can always amend your booking following the cancellation policy conditions. For an optimum experience, we highly suggest you download the Tootbus app.
To prepare your tour, you will able to import your pass and share it with your family and friends. The route is all yours on the map and you can already see the route you are going to take and find the nearest bus stop to take from your position.
Bonus, you will also be able to discover in advance the audio guides commentaries. We have thought of everything, we will provide you earphones on board, for free.
You can of course also bring your own if they are adapted to jack plug. And if you are curious, you can choose one of our walking tours we propose you to complete your experience. And let the city simply take you by surprise. Please kindly keep in mind that wearing a face covering is mandatory on board.
Is Wi-Fi available on board?
Wi-Fi is free and available the buses displaying Wi-Fi logo. For a full experience, we invite you to download our app to easily find your way around, access the routes, find the stops location, enjoy audio commentaries on mobile and self-guided walking tours to help you explore further.
Are your buses wheelchair accessible?
All buses are wheelchair accessible and equipped with ramps worked by the drivers.We recommend you alert the driver of your presence to deploy the ramp and assist you in anything you may need.
Are the tours child-friendly?
With Tootbus, children and adults are welcomed in the same way. Children also have their own adapted audio-guide contents. We will make sure that they live a fun experience to discover the city and let themselves be surprised. The objective: to make you live an unforgettable experience, for young and old.
What is allowed on board?
To avoid any danger, we kindly ask to remain seated during the tour and keep with you your personal items (luggage, push chair…). To keep our buses, clean for you and for your comfort, no food is allowed on board. Animals (small ones and guide dogs) are accepted on board. Except for guide dogs, animals need to be positioned on your knees. Please have also in mind that smoking is not allowed on board of our buses.
I want to walk to discover the city
Our flexible hop-on hop-off routes allow you to get off at any of the bus stops. We want you to experience the city in full and thus our service does not end at the moment you get off. By downloading our Tootbus app you will access our amazing features to discover the city.
How can I find and recognize the bus stops?
Download the Tootbus app and let it guide you with its real-time geolocation.
You will find the list of our stops right below:
Yellow route
1) Coventry Street: 5-1 Coventry Street, London
2) Trafalgar Square: 5b Cockspur Street, London
3) London Eye: 113 Belvedere Road, London
4) Waterloo Station: 20 York Road, London
5) Covent Garden: 5 Aldwych, London
6) St Paul's Cathedral: 16-10 Ludgate Hill, London
7) London Bridge: 45 London Bridge, London
8) Tooley Street: 169-155 Tooley Street, London
9) Tower of London: 362 Tower Hill, London
10) Westminster Pier: Victoria Embankment, London
11) Buckingham Palace: 1 Buckingham Gate, London
12) Victoria Station: 101-115 Buckingham Palace Road, London
13) Grosvenor Gardens: Grosvenor Gardens, London
14) Hyde Park, Queen Elizabeth Gate: 336 Piccadilly, London
15) Marble Arch: 327 Park Lane, London
16) Oxford Street: 124 Park Lane, London
Blue route:
13) Grosvenor Gardens: Grosvenor Gardens, London
17) Buckingham Palace: 5 Buckingham Gate, London
18) Westminster Bridge: 113 Belvedere Road, London
19) Parliament Street: 1 Parliament Street, London
20) Horse Guards Parade: 70 Whitehall, London
21) Piccadilly: 172 Piccadilly, London
22) Green Park Station: 119-48 Piccadilly, London
23) Hard Rock Café: 126 Piccadilly, London
14) Hyde Park, Queen Elizabeth Gate: 336 Piccadilly, London
24) Harrods, 110-90 Brompton Road, London
25) Museums: 2-5 Thurloe Place
26) Gloucester Road Station: 95-117 Gloucester Road, London
27) Kensington Palace: 1 Kensington Road, London
28) Notting Hill Gate: 10 Notting Hill Gate, London
29) Bayswater Road, Hilton Hotel: 36 Bayswater Road, London
30) Bayswater Road, Thistle Hotel: 104-105 Bayswater Road, London
31) Paddington Station: 25 London Street, London
32) Praed Street: 2 Praed Street, London
16) Oxford Street: 124 Park Lane, London
Windsor:
1) Theater Royal
2) Parish Church
3) Castle Hill
4) Windsor & Eton Riverside Station
5) Datchet Village
6) Eton College
7) The Watermans Arms
8) Burning Bush
9) Windsor Farm Shop
10) Windsor Castle
Click here on our interactive map to know more about the position of each stop.
What is the timetable for each route and stop?
We are open from Monday to Sunday.
Please note that the timings at the stops are estimated. Please check our timetable before your journey.
To follow our busses in real time, please download our Tootbus app in the Google Play Store or the Apple store. The app allows you to find your way easily, to access the itineraries and to enjoy our audio comments.
What are the opening hours for the tours? What is the bus frequency?
All the information of opening hours and frequency are frequently updated on the dedicated pages here.
How can I recognize Tootbus buses?
Our buses are planet friendly and recognizable with their Union Flag design and colors: red, white and blue.
How long takes the tour with Tootbus?
The routes are specific per city – their duration too. It also depends on the type of tour you choose: Hop-on hop-off, themed tours or even a combination with one of other products.
All the information per type of tour here
I want to make a group booking.
You are organising a seminar, a convention or a group activity for more than 10 people? You can contact our groups service to purchase group tickets in advance for the regular routes.
I want a book a private tour by hiring a bus for a specific event.
Tootbus buses, traditionally featuring hop-on, hop-off tours can be hired privately and tailored to fit your needs. See more info