Frequently Asked Questions on London

How can I know what type of tour that suits me best?

Where can I buy my ticket?

How long is my ticket valid for?

What is your children policy?

Do you offer senior discounts? What are the conditions?

Do you offer student discounts? What are the conditions?

How and where can I to redeem my ticket?

What are the languages available?

How flexible is your cancellation policy? Can I change or cancel my booking?

What are the payment methods available?

I haven't received my e-ticket. What should I do?

What does my ticket look like?

How can I prepare my tour?

Is Wi-Fi available on board?

Are your buses wheelchair accessible?

Are the tours child-friendly?

What is allowed on board?

I want to walk to discover the city

How can I find and recognize the bus stops?

What is the timetable for each route and stop?

What are the opening hours for the tours? What is the bus frequency?

How can I recognize Tootbus buses?

How long takes the tour with Tootbus?

I want to make a group booking.

I want a book a private tour by hiring a bus for a specific event.