Frequently Asked Questions on LondonHow can I know what type of tour that suits me best? What is a thematic tour?How can I prepare my tour? Where can I buy my ticket? What are the payment methods available? Do I need to choose a date for my tour?I haven't received my e-ticket. What should I do? I want a book a private tour by hiring a bus for a specific event.I want to make a group booking. Are the tours child-friendly? What is your children policy? Do you offer student discounts? What are the conditions? Do you offer senior discounts? What are the conditions? Do you offer reduced fares for disabled people? What are the terms and conditions?How and where can I to redeem my ticket? Does one ticket cover all routes within a city?How flexible is your cancellation policy? Can I change or cancel my booking? What is allowed on board? Are pets allowed on board?How long is my ticket valid for? What does my ticket look like? Can you board at any stop?What are the opening hours for the tours? What is the bus frequency? What is the timetable for each route and stop?How can I find and recognize the bus stops?How can I recognize Tootbus buses?How long takes the tour with Tootbus?Will I see Buckingham Palace from the bus?I want to walk to discover the city What are the languages available? Is Wi-Fi available on board? Are your buses wheelchair accessible? Where can I hop on the cruise?I've lost something on board. What should I do?