Q: How can I know what type of tour that suits me best?

We offer 2 different types of tours : 1. Hop-on hop-off : Hop-on hop-off tours with Tootbus will take you through an adventure to surprise you and let you discover a city following defined routes. You will be able to hop on and hop off the bus at any stop and explore the city at your own pace. On board the bus you will be guided by pre-recorded audio commentary on the bus devices or the app and even with a live guide for themed tours that will share with you the secrets of the cities (history, culture, monuments and even fun facts). 2. Themed tours : A themed tour is a non-stop tour, generally dated and/or timed, allowing a limited number of customers on board. Themed tours allow you to discover the city from a different perspective and according to a specific topic (Tour by Night, Kids Tour…)

Question 1

How can I know what type of tour that suits me best?

Accepted Answer

We offer 2 different types of tours :

1. Hop-on hop-off: Hop-on hop-off tours with Tootbus will take you through an adventure to surprise you and let you discover a city following defined routes. You will be able to hop on and hop off the bus at any stop and explore the city at your own pace. On board the bus you will be guided by pre-recorded audio commentary on the bus devices or the app and even with a live guide for themed tours that will share with you the secrets of the cities (history, culture, monuments and even fun facts).

2. Themed tours: A themed tour is a non-stop tour, generally dated and/or timed, allowing a limited number of customers on board. Themed tours allow you to discover the city from a different perspective and according to a specific topic (Tour by Night, Kids Tour…)

Question 2

What is a thematic tour?

Accepted Answer

A thematic tour is a specially curated experience focused on a specific subject, offering a unique and enriching perspective of a city. Unlike standard hop-on hop-off tours, our thematic tours delve into particular themes, such as the magical Christmas lights or the enchanting nighttime views of London. These tours are designed to fully immerse you in the selected theme, carefully chosen stops, and a more intimate and focused city experience. Whether you’re an enthusiast of history, art, or culture, our thematic tours offer a fantastic way to explore the city from a new and captivating angle.

Question 3

How can I prepare my tour?

Accepted Answer

We recommend you choose the number days for your Hop-on hop-off tour (1, 2 or 3 days). If you are not sure yet about the duration, you can always amend your booking following the cancellation policy conditions. For an optimum experience, we highly suggest you download the Tootbus app.

To prepare your tour, you will able to import your pass and share it with your family and friends. The route is all yours on the map and you can already see the route you are going to take and find the nearest bus stop to take from your position.

Bonus, you will also be able to discover in advance the audio guides commentaries. We have thought of everything, we will provide you earphones on board, for free.

You can of course also bring your own if they are adapted to jack plug. And if you are curious, you can choose one of our walking tours we propose you to complete your experience. And let the city simply take you by surprise.

Question 4

Where can I buy my ticket?

Accepted Answer

On Tootbus website: www.tootbus.com

On board our buses: you can go to any bus stop and buy tickets on board

On street: we also have sellers on street at your disposal, you can recognise them by their Tootbus uniforms

Question 5

What are the payment methods available?

Accepted Answer

Payment methods may vary according to the point of sale.

On our website: You can pay by credit card (Visa, Mastercard and Maestro, except American Express).

On board our buses and with street sellers we accept cash and credit card payments (except for American Express). Cheques and holiday vouchers are not accepted.

Question 6

Do I need to choose a date for my tour?

Accepted Answer

Yes, you will need to select the date you would like to hop when booking. For some tours, you will also need to select a time of travel, to secure your seat.

Question 7

I haven't received my e-ticket. What should I do?

Accepted Answer

You have booked your tickets on our website but you haven’t received the tickets yet? A confirmation email should have been sent to the email address you provided when you booked the tickets. If you haven’t received it yet, please kindly check your spam folder first.

If you still don’t find it, please contact our customer service and provide them with your name and email address to help them locate the booking and send it back to you.

Question 8

I want a book a private tour by hiring a bus for a specific event.

Accepted Answer

Tootbus buses, traditionally featuring hop-on, hop-off tours can be hired privately and tailored to fit your needs. See more info

Question 9

I want to make a group booking.

Accepted Answer

You are organising a seminar, a convention or a group activity for more than 10 people? You can contact our groups service to purchase group tickets in advance for the regular routes.

Question 10

Are the tours child-friendly?

Accepted Answer

With Tootbus, children and adults are welcomed in the same way. Children also have their own adapted audio-guide contents. We will make sure that they live a fun experience to discover the city and let themselves be surprised. The objective: to make you live an unforgettable experience, for young and old.

Question 11

What is your children policy?

Accepted Answer

Children up to 4 travel for free, they don't require a ticket and are recommended to sit on an accompanying adult’s lap. Child rates apply for children 5-15 years old

Question 12

Do you offer student discounts? What are the conditions?

Accepted Answer

We do offer discounted rates for students in some of our products. Discount % may vary according to the city, rates are displayed as Concession rates. To benefit from this type of rates you must bring a valid ID with you and present it at redemption.

Question 13

Do you offer senior discounts? What are the conditions?

Accepted Answer

We do offer discounted rates for seniors in some of our products. Discount % may vary according to the city, rates are displayed as Concession rates. To benefit from this type of rates you must bring a valid ID with you and present it at redemption.

Question 14

Do you offer reduced fares for disabled people? What are the terms and conditions?

Accepted Answer

We offer 25% discount for people with disabilities and a career, however this is not available online. You just need to send a copy of a Blue Badge or letter awarding disability allowance to our customer care team and we will make the booking and send a payment link. Please let us know which tickets you would like and your preferred travel date when contacting the customer care team

Question 15

How and where can I to redeem my ticket?

Accepted Answer

Redemption instructions specific to the tour booked are systematically indicated in the tour ticket. Please make sure you read them before your arrival. General redemption instructions are as follows: If you booked a hop-on hop-off tour, you redeem your ticket and start the tour at any of the bus stops.

Mobile tickets are accepted. We recommend you download the Tootbus app to easily find your way around, the stops location and enjoy our self-guided walking tours to help you explore further! If you booked a dated and/or timed tour, the departure point and time is indicated in your ticket. You can also find the information on the product pages.

Question 16

Does one ticket cover all routes within a city?

Accepted Answer

Yes, one ticket covers all standard routes within the city, offering you the flexibility to explore various sights and attractions. For example, the london discovery gives you access to the yellow, blue and green routes.

However, it's important to note that thematic tours are an exception and require a separate ticket. These specialized tours offer unique experiences focused on specific themes or aspects of the city, providing an in-depth exploration beyond the standard routes. For example, london by night or the bar bus

Question 17

How flexible is your cancellation policy? Can I change or cancel my booking?

Accepted Answer

Your needs...our priority! Do you want to plan your trip in advance but don't know when you'll be able to travel?

Tickets for "hop-on/hop-off" tours are valid until the date indicated on the reservation.

Tickets for themed tours are only valid on the date and times specified in the reservation.

However, if your plans change, you can now modify or cancel your ticket at no cost and without justification up to 24 hours before the date of the visit. Any requests made after this deadline will not be accepted.

For more information, please refer to the general terms and conditions section of sale.

Question 18

What is allowed on board?

Accepted Answer

To avoid any danger, we kindly ask to remain seated during the tour and keep with you your personal items (luggage, push chair…). To keep our buses, clean for you and for your comfort, no food is allowed on board. Animals (small ones and guide dogs) are accepted on board. Except for guide dogs, animals need to be positioned on your knees. Please have also in mind that smoking is not allowed on board of our buses.

Question 19

Are pets allowed on board?

Accepted Answer

We gladly welcome dogs on board our buses, with certain conditions in place to ensure the safety and comfort of all our passengers. Guide and assistance dogs are permitted on board without restrictions, in recognition of their essential role for their owners. Small well-behaved dogs are allowed on the tours at the driver's discretion, so they may be asked to leave if they cause any disturbance to other customers.

Question 20

How long is my ticket valid for?

Accepted Answer

Hop-on hop-off tours: The validity of the ticket begins at the time of redemption, and you can use it for an unlimited number of times until the ticket is no longer valid. (Validity in hours from the time of redemption is as follows; 1 day=24 hours, 2 Days = 48 hours, 3 Days=72 hours). 2- or 3-day tickets must be used on subsequent days.

Themed tours or packages: Tickets are valid only on the date and time booked.

Question 21

What does my ticket look like?

Accepted Answer

Once you have booked the tickets on our website, you will receive a booking confirmation email, including a pass with a reservation number and a QR code. The QR code on the ticket is scannable on board the bus.

The validity of your ticket starts at the time of redemption, the first time your ticket will be scanned. While using the hop-on hop-off facility, your pass will be scanned every time you get on the bus. We highly recommend you import your booking into our mobile app allowing you to have your ticket always on hand.

Once you have downloaded the app, it is very easy to import your pass, you simply fill in the reservation number and the name displayed on your ticket. If you find any issues while importing your pass, please contact our customer service to get assistance or go to the nearest Tootbus shop.

Question 22

Can you board at any stop?

Accepted Answer

Yes! You have the flexibility to board and disembark at any stop, allowing you to explore the city at your own pace. This convenience makes it easy for you to visit the sights and attractions that interest you the most, without being bound to a strict schedule. Our service is designed to provide you with the freedom to create your own unique sightseeing experience.

Question 23

What are the opening hours for the tours? What is the bus frequency?

Accepted Answer

All the information of opening hours and frequency are frequently updated on the dedicated pages here.

Question 24

What is the timetable for each route and stop?

Accepted Answer

We are open from Monday to Sunday.

Please note that the timings at the stops are estimated. Please check our timetable before your journey.

To follow our busses in real time, please download our Tootbus app in the Google Play Store or the Apple store. The app allows you to find your way easily, to access the itineraries and to enjoy our audio comments.

Question 25

How can I find and recognize the bus stops?

Accepted Answer

Download the Tootbus app and let it guide you with its real-time geolocation.

The stops served by our buses are indicated by a Tootbus flag on the signpost of the lines serving the stop. Click here on our interactive map to know more about the position of each stop.

Question 26

How can I recognize Tootbus buses?

Accepted Answer

Our buses are planet friendly and recognizable with their Union Flag design and colors: red, white and blue.

Question 27

How long takes the tour with Tootbus?

Accepted Answer

The routes are specific per city – their duration too. It also depends on the type of tour you choose: Hop-on hop-off, themed tours or even a combination with one of other products.

All the information per type of tour here

Question 28

Will I see Buckingham Palace from the bus?

Accepted Answer

Unfortunately, his Majesty doesn't want double-deckers to obstruct the view from Buckingham Palace. You therefore can only see the side of the Palace from the top-deck of our buses. To see the Palace first-hand, hop off at one of our Buckingham Palace stops on the yellow or blue route, the Palace is only a few minutes' walk away. To take in the views of Buckingham Palace and explore the royal treasures of St James's, launch the Tootwalk 'Royal walking tour' on the app after hopping off, and simply follow the guide!

Question 29

I want to walk to discover the city

Accepted Answer

Our flexible hop-on hop-off routes allow you to get off at any of the bus stops. We want you to experience the city in full and thus our service does not end at the moment you get off. By downloading our Tootbus app you will access our amazing features to discover the city. You can explore the city on our different walking tours (Tootwalk)

Question 30

What are the languages available?

Accepted Answer

1. Audio-Guide on bus devices:

2. Kids Commentary on bus devices (Yellow Route and London by Night only):

English | French

3. Audio-Guide on the Tootbus app:

Question 31

Is Wi-Fi available on board?

Accepted Answer

Wi-Fi is free and available the buses displaying Wi-Fi logo. For a full experience, we invite you to download our app to easily find your way around, access the routes, find the stops location, enjoy audio commentaries on mobile and self-guided walking tours to help you explore further.

To connect to the on-board Wi-Fi, simply select the Tootbus network, and input your email address to log-in.

Question 32

Are your buses wheelchair accessible?

Accepted Answer

All buses are wheelchair accessible and equipped with ramps worked by the drivers.We recommend you alert the driver of your presence to deploy the ramp and assist you in anything you may need.

Question 33

Where can I hop on the cruise?

Accepted Answer

The cruise departs and ends either at Westminster or Tower Pier.

Westminster Pier address: Westminster Pier, Victoria Embankment, London SW1A 2JH
Tower Pier address: Tower Millennium Pier, Lower Thames St, London EC3N 4DT

Question 34

I've lost something on board. What should I do?

Accepted Answer

If you have lost something on board one of our buses, please contact our customer service team as soon as possible so that we can help you. You can send us an email, use the contact form on our website, or contact us via WhatsApp.

Question 35

Are the buses heated in winter and air-conditioned in summer?

Accepted Answer

Our buses are double-decker, the perfect way to fully enjoy the scenery and fresh air throughout your tour! 🌿☀️ This means they are not heated in winter and not air-conditioned in summer, but that’s also what makes the experience so special. For your comfort, we recommend dressing according to the weather: in winter, wear warm clothes, and in summer, bring a hat, sunglasses, and a bottle of water. We look forward to welcoming you on board for a wonderful journey! 🚍✨

Frequently Asked Questions on London